LEGAL
Privacy Policy
1. What data we collect
We collect only what we need to deliver a great experience:
- Account data: name, email, phone number, encrypted password.
- Order data: items ordered, delivery address, order history.
- Payment data: processed securely via PCI-DSS compliant providers — we never store full card numbers.
- Usage data: device type, browser, IP address, pages visited.
- Optional data: dietary preferences, favourite items, marketing preferences.
2. How we use your data
- To process and deliver your orders and reservations.
- To send order confirmations, receipts and service updates.
- To improve our menus, app and service quality.
- To send marketing communications — only with your consent, and you can opt out anytime.
- To detect fraud, abuse and protect the platform.
- To comply with legal and tax obligations.
We never sell your personal data. We share it only with trusted processors (payments, delivery, email) bound by strict data agreements.
3. Your rights (GDPR)
Under GDPR and similar regulations you have the right to:
- Access — request a copy of the data we hold about you.
- Rectification — correct inaccurate or incomplete data.
- Erasure — ask us to delete your account and personal data (“right to be forgotten”).
- Restriction — limit how we process your data.
- Portability — receive your data in a machine-readable format.
- Objection — opt out of marketing or profiling at any time.
- Withdraw consent — without affecting prior lawful processing.
- Lodge a complaint with your local data protection authority.
To exercise any right, email privacy@thebitehouse.com. We respond within 30 days.
4. Data retention
We keep account data while your account is active and for up to 24 months after closure for legal and tax purposes. Order records are kept for 7 years to comply with finance regulations.
5. Cookies
We use essential cookies to run the site, analytics cookies to understand usage, and marketing cookies only with consent. Manage preferences anytime from the cookie banner.
6. Contact our DPO
Data Protection Officer — dpo@thebitehouse.com · 123 Flavor Street, Downtown, NY 10001.